Terraxis is a neutral and impartial financial mediation center that deals with financial disputes using alternative dispute resolution methods. Our experienced and FinSA recognised mediators handle all financial mediation procedures between financial service providers and their clients in a timely manner.
Terraxis is a Mediation & Ombudsman Office recognised by the Federal Department of Finance of Switzerland as per the Financial Services Act FinSA.
Affiliate with us to fulfil your obligation as per FinSA Article 77.
We are not tied to any organism or association and can guarantee you a strict neutral and confidential mediation process.
We are experienced and certified mediators from the Banking - Fund - Asset & Wealth Management industries.
Click "Register here" below and complete the form. Valid from 1 January to 31 December 2023. No automatic renewal. Any question? Please see
- Via Credit card, your affiliation is immediate. You will receive both your invoice and PDF certificate by email.
- Via bank transfer, you will first receive the invoice upon registration, then the PDF certificate upon payment.
Valid from 1 January to 31 December 2023. No automatic renewal. Any question? Please seeFAQ below.
- 300 CHF per year and per company
- Deductible of FinSA and commercial mediation
- 300 CHF per hour (affiliated companies)
- 400 CHF for other companies
- No application fees - Lumpsum fee on request
By credit card or bank transfer. Bank details below:
Beneficiary : Terraxis SA, CHE-232.541.005
Rue de la Tour-de-l'Ile 1, 1204 Geneva
Account number: 240 -895979.01D
IBAN : CH 49 0024 0240 8959 7901 D
BIC : UBSWCHZH80A
Note : Ombudsman Affiliation (art. 77 FinSA)
Yes, at Terraxis we encourage you to use the power of mediation to resolve any business dispute you may have. Therefore, we automatically deduct the FinSA membership fee from any commercial mediation.
Terraxis do not charge termination fees. 2021 affiliation will terminate itself automatically at the end of the validity period (31 December 2021). 2022 affiliation will be proposed to our affiliates in the course of 2021 and will remain at their sole decision. There is no automatic renewal nor our affiliates are bound to renew their affiliation should they don't want or need to.
No, we does not charge such fees. There are no registration or application fees to pay and you only pay the affiliation fee mentioned in #02 above which includes all the costs associated with your affiliation.
Yes, the price is per entity/company and not per number of advisors (art. 3 & 29 FinSA).
Please contact us by mail or phone.
Your affiliation is immediate with a credit card payment. In the case of a bank transfer, it will require about 24 hours after payment execution.
No, you are entirely free to affiliate to the ombudsman office of your choice.
31 December 2021, regardless of when you previously registered.
Yes, Terraxis works directly with the Federal Departement of Finance (FDF) and will keep them informed of your entity affiliation in a process where you do not need to intervene. This is done on an annual basis as per art. 86 FinSA and is part of Terraxis duties as an Ombudsman Office.
Yes, it is completely possible to conduct a FinSA mediation with Terraxis even if the Ombudsman you are affiliated to is not Terraxis.
Rue de la tour de l’Ile 1