Skip to main content

FinSA Ombudsman Affiliation

FinSA Ombudsman & Finance Mediation services

Terraxis is a neutral and impartial financial mediation center that deals with financial disputes using alternative dispute resolution methods. Our experienced and FinSA recognised mediators handle all financial mediation procedures between financial service providers and their clients in a timely manner.

Why Terraxis?

Terraxis is a Mediation & Ombudsman Office recognised by the Federal Department of Finance of Switzerland as per the Financial Services Act FinSA. 

Affiliate with us to fulfil your obligation as per FinSA Article 77.


We are not tied to any organism or association and can guarantee you a strict neutral and confidential mediation process.


We are experienced and certified mediators from the Banking - Fund - Asset & Wealth Management industries.


FinSA Affiliation 2024

Click "Register here" below and complete the form.
- Via Credit card, your affiliation is immediate. You will receive both your invoice and PDF certificate by email.
- Via bank transfer, you will first receive the invoice upon registration, then the PDF certificate upon payment.

Valid from 1 January to 31 December 2024. No automatic renewal. Any question? Please see 

FAQ below.


Price (excl. VAT)

Affiliation 2024:
- 300 CHF per year and per company
- Deductible of FinSA and commercial mediation

FinSA Mediation:
- 300 CHF per hour (affiliated companies)
- 400 CHF for other companies
- No application fees - Lumpsum fee on request


Mode de paiement

By credit card or bank transfer. Bank details below:
Beneficiary : Terraxis SA, CHE-232.541.005
Rue de la Tour-de-l'Ile 1, 1204 Geneva
Account number: 240 -895979.01D
IBAN : CH 49 0024 0240 8959 7901 D
Note : Ombudsman Affiliation (art. 77 FinSA)



Need to affiliate?



Can we deduct FinSA affiliation fees of any other services?

Yes, at Terraxis we encourage you to use the power of mediation to resolve any business dispute you may have. Therefore, we automatically deduct the FinSA membership fee from any commercial mediation.

Does Terraxis charge termination fees and impose a notice period?

Terraxis do not charge termination fees. 2024 affiliation will terminate itself automatically at the end of the validity period (31 December 2024). 2025 affiliation will be proposed to our affiliates in the course of 2024 and will remain at their sole decision. There is no automatic renewal nor our affiliates are bound to renew their affiliation should they don't want or need to.

Are there any additional fees for the first-year registration?

No, we does not charge such fees. There are no registration or application fees to pay and you only pay the affiliation fee mentioned in #02 above which includes all the costs associated with your affiliation.

Is the cost the same regardless of the number of advisors working in the affiliated entity?

Yes, the price is per entity/company and not per number of advisors (art. 3 & 29 FinSA).


Need an affiliation for 2023?

Please contact us by mail or phone.

How long can it take to register at Terraxis?

Your affiliation is immediate with a credit card payment. In the case of a bank transfer, it will require about 24 hours after payment execution.

We are a foreign entity, do we have to affiliate ourselves via our swiss representative?

No, you are entirely free to affiliate to the ombudsman office of your choice.

Until when an affiliation done today is valid?

31 December 2024, regardless of when you previously registered.

Will Terraxis inform the Swiss authorities of our affiliation?

Yes, Terraxis works directly with the Federal Departement of Finance (FDF) and will keep them informed of your entity affiliation in a process where you do not need to intervene. This is done on an annual basis as per art. 86 FinSA and is part of Terraxis duties as an Ombudsman Office.

Can we mandate Terraxis for a FinSA mediation even if we are affiliated to another Ombudsman?

Yes, it is completely possible to conduct a FinSA mediation with Terraxis even if the Ombudsman you are affiliated to is not Terraxis.

Contact us
Office +41 22 732 61 19
Fax  +41 22 732 61 21
Mail This email address is being protected from spambots. You need JavaScript enabled to view it.
This email address is being protected from spambots. You need JavaScript enabled to view it.
Find us

Terraxis SA
Rue de la tour de l’Ile 1
1204 Genève