Mediation & Arbitration
Relationship Engineering
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Founded in 2015 in Geneva, Switzerland, Terraxis is a consulting firm specialized in relationship engineering for professional organizations. It provides its clients with a range of services, including Mediation, Ombudsman, Whistleblowing, Workplace Investigation, and Person of Trust (PoT).
Founded in 2015 in Geneva, Switzerland, Terraxis is a consulting firm specialized in relationship engineering for professional organizations. It provides its clients with a range of services, including Mediation, Ombudsman, Whistleblowing, Workplace Investigation, and Person of Trust (PoT).
What is Relationship Engineering?
Relational engineering optimizes and strengthens human dynamics within the company. It relies on the existing human resources to develop and enhance employees' motivation, engagement, and skills. This enables teams to communicate more effectively, collaborate more efficiently, and contribute more successfully to the company's performance and growth.
What is Mediation ?
Mediation is an informal and confidential process to resolve conflicts with the help of a neutral and independent party, the mediator. It is increasingly being used today as an economical and efficient alternative to traditional court proceedings. Terraxis accredited mediators empower the parties to create and decide themselves on the solution to their dispute.
Ombudsman and Mediation Center recognised by the Swiss Federal Authorities since 2020.
Our services
Terraxis bases its approach on the human aspect of the company by offering the following services, with a constant focus on strict adherence to neutrality and confidentiality for the individuals involved and the matters entrusted.
Workplace Mediation
A service designed to help individuals working together reach an agreement on their workplace conflict. It can be used either between employees themselves or between employees and management.
The mediators at Terraxis assist the parties in finding a solution that will restore a healthy and productive work atmosphere.
Commercial Mediation
Commercial mediation is a process designed to give parties a better understanding of each other’s business needs and constraints with a view to reaching a realistic solution. Terraxis commercial mediation services and accredited mediator’s objectives are to ensure that companies make decisions that strengthen the future of their business relationship.
Person of Trust (PoT)
The Person of Trust (PoT) participates in the prevention and management of Psycho-Social Risks at work such as harassment, mobbing, burn-out. The PoT role is to help the person in difficulty to break out of his/her isolation and find a durable solution.
The Swiss Federal and Cantonal authorities strongly recommend the appointment of a PCE.
FinSA & Finance Mediation
FinSA Ombudsman & Finance mediation services are designed to help financial companies and their clients resolve disputes in:
- Wealth management
- Merger & Acquisition
- Asset management
- Investment funds
- Private equity
- Insurance
- Public Investissements
Risk Management etc.
WhistleBlowing
Terraxis' WhistleBlowing service provides a secure platform to report misconduct in businesses or government, protecting the anonymity of Whistleblowers. Promoting transparency and ethics, it plays a crucial role in exposing fraud, power abuse and violations of regulations and/or the company Code of Conduct.
Investigation
The corporate investigation service plays a key role in detecting and investigating non-compliant behavior, fraud, or conflicts. Through rigorous and impartial methods, it helps resolve problematic situations to maintain a healthy and respectful work environment.
Some of the 250 + clients who trust us:
Benefits of Mediation services
01
Time and cost effective
Thanks to its simplicity and informal nature, mediation allows disputes to be resolved in a quick and cost-efficient manner, unlike traditional court or arbitration proceedings. In small to medium-sized cases and lower- value disputes, mediation also avoids absurd situations where the legal costs alone exceed the amount of the unresolved dispute in question
02
Workable solutions
UA good mediator will know how to create a climate of trust that invites the parties to express themselves and listen to each other to finally move away from their respective positions and work on a common solution. It is the parties themselves who decide on their solution. And for these reasons, the fulfilment rate of agreements reached in mediation is remarkably high
03
Creative solutions
As long as they respect public order, mediation agreements are not subject to any legal constraints and are limited only by the imagination and creativity of the parties. Any solutions is possible as long as it corresponds to each party's interests. This is what makes this alternative dispute resolution method very effective and appropriate for the parties.
04
Positive health effects
In mediation, the parties can express their views in a private and informal setting, allowing them to release negative feelings and identify the needs at stake, which may sometimes go beyond the dispute in question. Both effects have a positive impact on the health of those involved especially when their private life may be heavily implicated.
05
Prevent conflict escalation
Traditional legal procedures, due to their slowness and administrative heaviness, end up stigmatizing and amplifying the original problem. To the contrary, mediation, being a rapid, efficient and unformal method, contains the dispute to the strict minimum necessary for its own resolution. It therefore avoids conflict to further escalate and become out of control.
06
Preserve relationships
By quickly re-establishing a dialogue that allows a solution to be found by mutual agreement, mediation increases the chance to preserve relationships. This is all the more important as parties have often invested a lot of time and work in developing their relationship, which has become all the more valuable over the years. With a successful mediation, this precious capital will be preserved.
Our concept
To provide efficient and cost-effective solutions that meet your needs and save you time.
Our services are available in Switzerland, Europe and anywhere else.
What makes it work?
Mediation is successful in over 75% of cases. This high success rate is achieved through a structured process that enables participants to :
- Express themselves freely
- Benefit from a setting that encourages mutual listening
- Understand each other’s situation
- Consider each other’s needs and constraints
- Promote mutual respect
- Separate the people from the issues
- Re-establish a constructive dialogue
Unlock parties from their respective positions
- Widen the scope of possibilities
- Reconsider a future for the relationship
For who is it?
- Finance mediation:
For financial service providers subject to the FinSA and their private clients.
- Person of Trust:
Any company, cooperative, association or entity employing at least one employee.
- Whistleblowing:
For any company seeking to mitigate human-related risks and foster a healthy, high-performing work environment.
- Investigation:
For companies looking to prevent internal dysfunctions and optimize their compliance.
- Commercial mediation:
Businesses of all types and sizes and their clients, whether private or professional.
- Workplace Mediation:
Between employees, managers, colleagues, executives, work councils etc.
FAQ
Thanks to its informal and unbureaucratic nature, mediation avoids the high administrative and heavy file costs of traditional court proceedings. You also keep control of the cost, as the mediator's fee consists mainly of the time spent in your presence during the mediation process and the various related communications by e-mail or telephone.
The fees for our various mediation services are displayed on the relevant pages of the website.
A hybrid set mixing online, phone, and face-to-face meetings are also possible.
- Know your interest and be clear about them.
- Evaluate the other parties’ interests.
- Focus on your important needs.
- Acknowledge, accept, and manage your emotions.
- Gather and manage all key information.
No mediated settlement can be reached without you and the other party’s consent. It is, therefore, imperative that everyone collaborates to craft a mutually acceptable outcome. You succeed only when the other party succeeds. Going into mediation with this mindset will be extremely beneficial, greatly enhancing the likelihood of resolving the issues, reconciling the relationship, or both.
At Terraxis, we provide Gafta arbitration services for agricultural commodity disputes. Gafta (the Grain & Feed Trade Association) is representing organisations trading globally in agri-commodities including grain, animal feed, pulses, and spices. It operates an international dispute resolution service and Gafta awards can be enforced in over 150 countries under the New York Convention. Jérémie Girod, director of Terraxis, is a certified Gafta arbitrator. He is regularly appointed by the companies themselves or by Gafta as Chairman of arbitration tribunals.
