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Workplace Mediation

Improve work atmosphere and boost productivity

Workplace Mediation services

Modern workplaces have become more complex and more demanding while employment security has weakened. Growing cultural diversities between employees with different cultures, values, and ways of working has also increased.

Add the intensified pressure on managers and their employees to achieve more with less and it is perhaps unsurprising that workplace mediation has been successfully used in a significant number of workplace issues over the recent years.
This is why workplace mediation is being increasingly used in employment and management issues nowadays. It is all the truer today with the current sanitary situation imposing additional processes and restrictions on employees.

Consequently, the need to manage these conflicts effectively has become increasingly important. Mandate Terraxis experienced mediators who will help you initiate mediation and resolve interpersonal conflicts at work without delay.

Available at your office, or at our Mediation center.


Why workplace Mediation services?

Workplace mediation is a cost-effective, rapid, and efficient process that reduces tensions before they escalate further. It helps to maintain an ongoing dialogue and a high level of team spirit beneficial to workplace relations, while eliminating the destructive and costly effects of unresolved conflicts.

Workplace conflict resolution in court has always been a tough process with, often, the risk that legal costs exceed the amount at stake in some cases. Workplace mediation is a voluntary and effective alternative conflict management system that minimises the risk of future conflicts. The more mediation is used, the more willing employees and their managers will be to use it and the more the company will value its human capital.


Workplace Mediation services benefits?

  • Higher employee satisfaction
  • Better focus
  • Reduced employee complaints
  • Improved company image
  • Better employee self-esteem
  • Higher productivity
  • Greater team strength
  • Significant time savings
  • Limited staff turnover
  • Reduced absenteeism
  • Lower salary costs
  • Better work environment

Why Terraxis workplace Mediation?

Our certified mediators have professional experiences in both Swiss and international companies. Their proven mediation skills enable them to quickly appreciate the multicultural and demanding work environment in which employees and their managers are confronted today.

Terraxis starts the mediation sessions with a comprehensive investigation of the case, then the informal mediation process continues to resolve issues relevant to workplace conflicts.

Facilitating workplace mediation services may not be easy since its benefits are often not fully understood by the parties in need of mediation. Mandate us to organise the mediation and its development in order to resolve difficult situations without delay.


For which type of conflict?

Different types of problems for which you can mandate us:
  • Communication breakdowns
  • Personality clashes
  • Cultural issues
  • Sexual harassment
  • Workload distribution
  • Performance issues
  • Breach of contract
  • Psychological harassment, bullying
  • Conflicts at the board level
  • Tension at management level
  • Discrimination, mobbing etc.

Terraxis Tips:

  • Include a clause in employment contracts to facilitate the use of mediation.

  • Promote the use and benefits of mediation amongst your colleagues and team.


  • 300 CHF per hour excl. VAT

  • 225 CHF excl. VAT for PCE affiliated companies

  • Lumpsum fee on request
  • No application fees


How to organise a workplace mediation?

Contact Terraxis mediators who will:

  • Organise the mediation timetable.
  • Contact each person involved for a pre-mediation discussion
  • Prepare the mediation room
  • Ensure partie's commitment to respect strict confidentiality.
Should I prepare myself before the mediation?

Mediation works best if the parties prepare well. Hence prepare yourself as follow:

  • Write down which issues are most important to you
  • And what outcome you may reasonably expect to achieve
  • Be flexible and prepared to consider all options put forward
  • Be ready to listen and consider other points of view
  • Focus on the issues
  • Consider future employment relationships
  • Have any relevant documents ready
  • Inform the mediator in advance if you have any special needs
Who should contact the mediation body and pay the cost?
Workplace disputes are often referred to mediators by the employing organisation itself and often funded by it.

The employer may have a certain outcome in mind, so the mediator will ensure they understand and respect his/her impartiality and independence. Equally, it is important the employee participants trust mediators and they are not seen to be “doing the work of the employer”.

Secondly, the interaction with grievance and disciplinary procedures can be critical. Ideally, difficult matters would be addressed before they ever reached this stage. When employees are required to engage in mediation as an outcome from such procedures, the extent to which mediation remains a truly voluntary process may need to be addressed. Even if participation is a requirement, no-one should say, agree or do anything in mediation other than voluntarily.
How many sessions are necessary for a workplace mediation?

As each case is different, it is not possible to predict how long the process will take. On average, a workplace mediation takes between 1 and 3 sessions. A lumpsum fee can be agreed in advance depending on the case.

Contact us

Office +41 22 732 61 19
Fax  +41 22 732 61 21
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Find us

Terraxis SA
Rue de la tour de l’Ile 1
1204 Genève