Investigation Services
Independent workplace Investigation services
At Terraxis, we take pride in offering top-tier workplace investigation services that effectively help resolving workplace issues. Whether it involves investigating a single verbal complaint or managing more complex conflict resolutions, our comprehensive and effective Investigation service is conducted by an expert team of independent HR investigators who are impartial, dedicated to ensuring fairness and committed to facilitating a smooth and successful process for all stakeholders involved.
The benefits of external Workplace Investigations
How often have you observed news stories highlighting the repercussions of mishandled workplace investigations - ineffective procedures, biased outcomes and delays due to understaffed or untrained internal teams? These issues can severely impact an organization's reputation, employees' trust, and legal compliance.
Employee disputes, allegations of misconduct or even simple misunderstandings can quickly escalate, disrupting productivity and morale. In such cases, an external workplace investigation becomes essential, particularly when:
Cases are complex.
Internal resources are insufficient.
A high-quality and systematic approach is required.
Terraxis is your trusted partner, providing external investigations conducted with the utmost accountability and integrity. We understand the importance of swiftly and effectively addressing workplace issues to maintain a healthy work environment. Our independent investigators are experts in managing delicate situations with care and professionalism.
Our workplace mediators, who also serve as persons of trust, ensure that our services remain neutral and impartial. Supported by legal experts to ensure economical yet high-quality compliance, their involvement is minimized to only what is necessary and essential.
Does your organization require an examination of a sensitive workplace matter?
Types of Workplace Investigations we handle
We offer a comprehensive range of workplace grievance investigation services to address a variety of issues that can impact your organization's health and workforce productivity. Here's a breakdown of the types of workplace investigations we can assist you with:
Complex staff misconduct
Did an employee violate a key company policy, breach the code of conduct, or engage in a potential conflict of interest? Maybe there's a rumour about an inappropriate behaviour. These situations are serious and need careful investigation. Terraxis can handle it discreetly and thoroughly, and help you make informed decisions.
Sexual harassment / Discrimination
We understand how sensitive such issues are. If an employee feels he or she has been treated unfairly based on characteristics like race, gender, or age, or if someone's been harassed in any way, a fair and objective investigation is vital. Terraxis can help make sure everyone involved is treated with respect while uncovering the facts.
Collective disputes & grievances
At times, groups of employees may express concerns about work conditions, compensations, or benefits. Terraxis can act as a neutral external party, conducting a thorough investigation, addressing each concern, and facilitating dialogue to help all parties reach a fair and mutually agreeable resolution.
Criminal offense
If you suspect an offense, such as theft, fraud, or assault, within your company, our expert team will collaborate with authorities to conduct an independent and impartial investigation, gather crucial evidence, and address the issue effectively while safeguarding your business’s interests.
Mobbing and Bullying
A toxic work environment can be incredibly damaging. If someone's being bullied or unfairly targeted by colleagues, it can be hard to speak up. Terraxis team can investigate allegations of bullying and workplace violence by identifying patterns of bullying behaviour and take steps to create a safer and more respectful workplace for everyone.
Burn-Outs
While we don't directly investigate burnout, we can help identify its underlying causes. By engaging with employees and analyzing relevant data, we can pinpoint factors such as excessive workload or insufficient support. This insight will enable your company to proactively develop strategies to prevent burnout before it occurs.
Fraud, bribery & corruption
When someone misuses company assets or breaks employment laws, it can cause monetary and reputation damage. Terraxis team can investigate suspected misconduct discreetly to gather evidence and help you uphold ethical standards in your organization.
Ethics and Code of Conduct
In case of repeated non-compliance with the company's Code of Conduct, or behaviors that do not align with the ethics of your industry sector, we may intervene and assist you in analyzing the situation to resolve a specific issue or address a systemic problem.
Compliance and professional standards
In case of concerns regarding violations of company policies or professional practice standards, Terraxis may investigate potential infractions and recommend disciplinary actions, thus contributing to the strength and integrity of your organization.
Regulatory complaints
Ever worried about following all the rules? If your company faces accusations of not following regulations, Terraxis team can help guide you through the investigation and ensure you're meeting all legal requirements.
At Terraxis, our team of experts leverages years of experience to assist organizations with impartial, thorough, fair, robust, and highly effective investigations. Our extensive experience has enabled us to continually refine every aspect of our investigation services and the training programs we offer. Here are a few of our core added values:
- Neutral and Fair Investigations:
Our team is independent and can conduct private investigations without any bias, which is crucial for sensitive problems. For example, if a boss is accused of a misconduct, an internal investigator might feel pressured to protect them. But an external investigator isn't tied to anyone, so they can look at issues objectively, which helps employees trust the process.
- Uncovering Deeper Issues and Preventing Recurrence:
Our external investigations can uncover deeper problems within your organization's policies or structure. For example, if an employee is being harassed, it might show gaps in your anti-harassment policies. We help your organization set up improved preventative measures and create a more positive company culture.
- 100% Confidentiality and Anonymity:
Our experienced investigators know the sensitive nature of workplace investigations. That is why we always take care of your data's security and anonymity. This protects the privacy of all the people involved, from senior executives to entry-level employees, ensuring the rights of both the complaining party and the accused are safeguarded.
- Proven Expertise:
Our expert team has extensive training and experience in conducting HR investigative services. They are very skilled at:
- Collecting and assessing evidence and carefully dissecting the details to uncover the truth.
- Performing interviews and taking witness statements in order to find out key information that is vital to the case. We do this by maintaining confidentiality.
- Understanding the ins and outs of your company culture and finding out how it works.
- Trainings and Certifications:
Our external workplace investigators hold highly regarded certifications:
Clients Share their Positive Experience working with us
After many months of struggling to resolve an issue with my pension supplier, I turned to Terraxis for help. After they got involved, the pension supplier resolved the issue quickly. They were very supportive and quick to react to my request for help.
Clients Share their Positive Experience working with us
Smooth collaboration, through a well-structured approach with attention to detail and straight forward communication. Their mediation was fundamental to resolve my case.
Clients Share their Positive Experience working with us
The mediation workshop was very well run. The proposed scenario, the speakers and the way the workshop was conducted enabled the techniques and principles governing the specific mediation process to be put into practice and illustrated.
Clients Share their Positive Experience working with us
I met Jérémie Girod by chance and discovered Terraxis and mediation. Over and above the highly structured aspect of the mediation process practised by Terraxis, there is a real ongoing commitment to the application of respect and the search for the right words. Terraxis is without doubt a benchmark!
Our approach to Workplace Investigations
Is your workplace facing an employee complaint and you're unsure how to handle it fairly and effectively? fear of conflict, Concerns about potential bias in internal investigations are common. That's where our professional approach can assist. We offer a comprehensive service that combines investigation, mediation, and legal expertise to provide a thorough, swift, and cost-effective olution. We are committed to maintaining honesty and respect throughout the process. Here’s how we can help you effectively navigate workplace concerns:
A preliminary assessment of the situation: Once you reach out to us, we conduct a preliminary meeting to understand the situation and your concerns. We then Prepare a concise summary of the issue at hand and determine the next steps.
Defining the scope and objectives: We work with you to define the scope and objectives of the investigation, ensuring you align with regulatory requirements, world-class standards, and organizational needs.
Gathering information: We assist in the systematic gathering of vital information. This helps us get an in-depth understanding of the circumstances.
Identifying witnesses: Efforts are made to identify and engage relevant witnesses, enabling a thorough examination of the situation.
Conducting interviews: A key element of our investigations is to carry out interviews with the involved party and get witness statements. We perform this with confidentiality and procedural fairness.
Analyzing evidence: We carefully review any evidence we find. Our team employs core investigative skills to discern patterns and draw smart results.
Addressing Systemic risks: Our private HR investigations don’t just resolve your business's immediate concerns, they also pinpoint underlying patterns or systemic issues and risk that cause or exacerbate workplace conflicts. We dig deeper to find these underlying systemic issues and address them.
Reaching conclusions: After thoroughly assessing the evidence, we come to clear conclusions based on our professional know-how and in full compliance with rules and laws.
Preparing an investigative report: We put together detailed investigation reports that lay out the findings, what conclusions we came up with, and give clear recommendations on what to do next. Our goal is to give your business real, actionable investigation plans to tackle these root causes and prevent them from rising again.
Implementing solutions: We collaborate with you to establish corrective measures and implement disciplinary actions based on the findings of our investigations. Furthermore, we provide continuous support for the long term. Our seasoned investigators assist you in implementing our recommendations for corrective action and navigate any additional workplace dispute challenges.
Partner with our private investigators
At Terraxis, our team of private investigators provides comprehensive workplace investigation services. By partnering with us, you're making a long-term investment in a solution that fosters trust, ensures objectivity, and equips your organization to address workplace challenges adeptly. Here's what you can expect:
Avoid potential for bias in internal workplace investigations.
Maintain integrity throughout the investigation process.
Reduce legal risk of failure at appeals due to procedural errors.
Protect your company from legal and reputational risks.
Handle sensitive issues professionally and confidentially.
Handle delicate matters with complete confidentiality.
Don't let workplace complaints disrupt your business.
Contact us today to discuss your specific needs and learn more about our independent investigation services!
