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Commercial Mediation

Settle the conflict and stay focused on your goals

Commercial Mediation services

As a business owner, only you know how important professional relationships are, and how high legal costs can be when problems arise.

Commercial mediation services enables parties to better understand each other's business needs in order to reach timely a constructive negotiated settlement. The sooner you resolve the conflict, the stronger the relationship and the more you remain focused on key objectives.

Terraxis accredited mediators help you resolve commercial disputes with business partners. Our commercial mediation services enable you to benefit from alternative dispute resolution by re-establishing constructive negotiations.

Terraxis experienced mediators are neutral, impartial and independent. Their objective is to taylor the mediation process of commercial disputes on the interests and needs of each party in order to reach a sustainable agreement.

Mediation agreements are even more beneficial for key contractual relations such as a long-term supply contract or simply a collaboration with a key partner. Each of these relationships has taken time and effort to develop and maintain.

Commercial relationships are crucial to the performance of a company, as much as people, financial, and time resources. Mandate Terraxis commercial mediation services to help you maintain and develop this valuable resource.

Western Switzerland business mediation center


Why commercial Mediation services?

Commercial mediation is a method that allows the parties to work together on a solution that takes into account their respective commercial, legal and financial situations.

Long neglected in favour of the traditional legal system, it continues to grow thanks to its many advantages, at a time of increasing economic uncertainty. Commercial mediation reduces operational uncertainties and improves medium and long-term visibility.

Advantages of commercial Mediation.

In addition to the common benefits of the different mediation practices, commercial mediation brings the following advantages:
  • Better resource allocation
  • Preservation of business relationships
  • Preserved company image
  • Innovative ways of collaboration.
  • Better focus on business goals
  • Enhanced control of operations

Why Terraxis commercial Mediation ?

Whether you are a small company, a family business, a large corporation or a public administration, we are trained and experienced to conduct successful mediations for you.

Choosing our services is the guarantee of being handled by a team of experienced and qualified mediators. Our accredited mediators are active and recognized by their peers from their respective associations such as the Swiss Chamber of Commercial Mediation SCCM, the Fédération Genevoise MédiationS FGeM, or the Paris Chamber of Mediation and Arbitration CMAP, France.


For what type of business disputes?

We intervene in B2B and Business to Consumer case B2C. Type of issues in which Terraxis can intervene:

  • Breach of contract
  • Late and no-payment

  • Delivery issues

  • Sub-contractor issue

  • Corporate governance

  • Partnership breakdown

  • Communication issues

  • Financial leasing
  • Contractual differences
  • Professional negligence
  • Consumers rights

  • Etc.

Terraxis Tips:

  • Include a clause in your commercial contract to provide for the use of mediation.
  • Request the presence of your lawyer during the process to feel safe and get advice.


At Terraxis, we do not charge application fees. Lumpsum fee on request.
  • 1'000 CHF excl. VAT / session (non-affiliated companies)

  • 750 CHF excl. VAT / session (affiliated companies)
  • Affiliation: 300 CHF excl. VAT per year
  • One session lasts approx. 3 hours


What product and services can be addressed to commercial mediation?

Commercial mediation services can resolve conflicts for any type of businesses or professional activities. Here below examples of areas in which we can intervene:

  • Construction and Building
  • Food and agribusiness
  • Import - Export
  • Local businesses and stores
  • Tourism, leisure, and sport
  • Healthcare Services
  • Watches, luxury goods and services
  • Telecom Services & Equipment
  • Bars & Restaurants
  • Advertising, Media, Culture
  • Fast-moving consumer goods (FMCG)
  • Mechanical Precision instruments
  • Banking, Insurance & Finance
  • IT and Software
  • Commodity Trading
  • Shipping
  • Real estate
  • Architectural Services
  • Art property and trade
  • Energy Production & Services
  • Education & Public Service
Where does a Terraxis commercial mediation service take place?

The parties decide where they would like the commercial mediation to take place. It is not necessary for a mediation conducted under Terraxis Mediation Rules to take place in Geneva. If the parties do decide to conduct their mediation in Geneva, Terraxis will provide them with a meeting room free of charge. If the parties choose to conduct their mediation outside Geneva, this however will be at their own charges.

How many sessions are necessary for a commercial mediation service?

As each case is different, it is not possible to predict how long the process will take. On average, a commercial mediation takes between 2 and 5 sessions. A lumpsum fee can be agreed in advance depending on the case.

Contact us

Office +41 22 732 61 19
Fax  +41 22 732 61 21
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Find us

Terraxis SA
Rue de la tour de l’Ile 1
1204 Genève