Alternative Dispute Resolution: Mediation, Arbitration & Ombudsman Services
Applied Relationship Engineering
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Alternative Dispute Resolution Services
Founded in 2015 in Geneva, Switzerland, Terraxis is an alternative dispute resolution and workplace consulting firm offering a range of services including Mediation, Ombudsman, Whistleblowing, Workplace Investigation, Employee Assistance Program (EAP), and Person of Trust (PoT). These alternative dispute resolution services are instrumental in preventing conflict escalation, fostering strong professional relationships and employee well-being, and effectively providing Relationship Engineering for our clients at a cost-effective manner.
Founded in 2015 in Geneva, Switzerland, Terraxis is a consulting firm specialized in relationship engineering for professional organizations. It provides its clients with a range of services, including Mediation, Ombudsman, Whistleblowing, Workplace Investigation, and Person of Trust (PoT).
What is Relationship Engineering?
Relational engineering optimizes and strengthens human dynamics within the company. It relies on the existing human resources to develop and enhance employees' motivation, engagement, and skills. This enables teams to communicate more effectively, collaborate more efficiently, and contribute more successfully to the company's performance and growth.
What is Mediation ?
Mediation is an informal and confidential process to resolve conflicts with the help of a neutral and independent party, the mediator. It is increasingly being used today as an economical and efficient alternative to traditional court proceedings. Terraxis accredited mediators empower the parties to create and decide themselves on the solution to their dispute.
Ombudsman and Mediation Center recognised by the Swiss Federal Authorities since 2020.
The Foundation of Our Support Services
Terraxis bases its approach on the human aspect of the company by offering the following services, with a constant focus on strict adherence to neutrality and confidentiality for the individuals involved and the matters entrusted.
Workplace Mediation
A service designed to help individuals working together reach an agreement on their workplace conflict. It can be used either between employees themselves or between employees and management.
The mediators at Terraxis assist the parties in finding a solution that will restore a healthy and productive work atmosphere.
Learn more about our workplace mediation services!
Commercial Mediation
Commercial mediation is a process designed to give parties a better understanding of each other’s business needs and constraints with a view to reaching a realistic solution. Terraxis commercial mediation services and accredited mediator’s objectives are to ensure that companies make decisions that strengthen the future of their business relationship.
Learn more about our commercial mediation services!
Employee Assistance Program (EAP)
EAP provides a support system for employees dealing with personal and work-related challenges that may affect their well-being and performance, such as stress, burnout, or conflict. It offers access to a Terraxis Person of Trust (PoT) — a neutral, confidential point of contact — who listens, supports, and helps employees find lasting solutions.
The Swiss Federal and Cantonal authorities strongly recommend the appointment of a PCE.
Learn more about our employee assistance program (EAP)!
FinSA & Finance Mediation
FinSA Ombudsman & Finance mediation services are designed to help financial companies and their clients resolve disputes in:
- Wealth management
- Merger & Acquisition
- Asset management
- Investment funds
- Private equity
- Insurance
- Public Investissements
Risk Management etc.
Learn more about our FinSA and finance mediation services!
WhistleBlowing
Terraxis' WhistleBlowing service provides a secure platform to report misconduct in businesses or government, protecting the anonymity of Whistleblowers. Promoting transparency and ethics, it plays a crucial role in exposing fraud, power abuse and violations of regulations and/or the company Code of Conduct.
Learn more about our whistleblower services!
Workplace Investigation
The corporate investigation service plays a key role in detecting and investigating non-compliant behavior, fraud, or conflicts. Through rigorous and impartial methods, it helps resolve problematic situations to maintain a healthy and respectful work environment.
Learn more about our workplace investigation services!
Some of the 250 + clients who trust us:
The Power of Conflict Resolution and Relationship Engineering
Our services are designed to turn conflict into opportunities for growth. We foster sustainable communication, rebuild trust, and strengthen collaboration across teams.
01
Time and cost effective
Thanks to its simplicity and informal nature, mediation allows disputes to be resolved in a quick and cost-efficient manner, unlike traditional court or arbitration proceedings. In small to medium-sized cases and lower- value disputes, mediation also avoids absurd situations where the legal costs alone exceed the amount of the unresolved dispute in question
02
Workable solutions
UA good mediator will know how to create a climate of trust that invites the parties to express themselves and listen to each other to finally move away from their respective positions and work on a common solution. It is the parties themselves who decide on their solution. And for these reasons, the fulfilment rate of agreements reached in mediation is remarkably high
03
Creative solutions
As long as they respect public order, mediation agreements are not subject to any legal constraints and are limited only by the imagination and creativity of the parties. Any solutions is possible as long as it corresponds to each party's interests. This is what makes this alternative dispute resolution method very effective and appropriate for the parties.
04
Employee wellbeing
Employee support services and mediation allow individuals to express their concerns in a confidential and supportive setting, reducing stress, clarifying needs, and helping them regain a sense of control. These factors contribute to improved employee wellbeing, both in the workplace and personally.
05
Prevent conflict escalation
Traditional legal procedures, due to their slowness and administrative heaviness, end up stigmatizing and amplifying the original problem. To the contrary, mediation, being a rapid, efficient and unformal method, contains the dispute to the strict minimum necessary for its own resolution. It therefore avoids conflict to further escalate and become out of control.
06
Preserve relationships
By quickly re-establishing a dialogue that allows a solution to be found by mutual agreement, mediation increases the chance to preserve relationships. This is all the more important as parties have often invested a lot of time and work in developing their relationship, which has become all the more valuable over the years. With a successful mediation, this precious capital will be preserved.
07
Psychological safety at work
By promoting open dialogue and trust, Terraxis services fosters psychological safety within teams and organizations. When employees feel heard and respected, collaboration improves, innovation increases, and resilience to future conflicts is strengthened.
08
CSR & responsible governance
Integrating mediation into workplace practices supports a company's commitment to Corporate Social Responsibility (CSR). Providing fair, humane, and effective conflict resolution reflects strong governance values and enhances the company's reputation among employees, partners, and stakeholders.
Our concept
To provide efficient and cost-effective alternative dispute resolution solutions that meet your needs and save you time.
Our services are available in Switzerland, Europe and anywhere else.
What makes it work?
Mediation is successful in over 75% of cases. This high success rate is achieved through a structured process that enables participants to :
- Express themselves freely
- Benefit from a setting that encourages mutual listening
- Understand each other’s situation
- Consider each other’s needs and constraints
- Promote mutual respect
- Separate the people from the issues
- Re-establish a constructive dialogue
Unlock parties from their respective positions
- Widen the scope of possibilities
- Reconsider a future for the relationship
For who is it?
- Finance mediation:
For financial service providers subject to the FinSA and their private clients.
- Employee Assistance Program (EAP):
Any company, cooperative, association or entity employing at least one employee.
- Whistleblowing:
For any company seeking to mitigate human-related risks and foster a healthy, high-performing work environment.
- Corporate Investigation:
For companies looking to prevent internal dysfunctions and optimize their compliance.
- Commercial mediation:
Businesses of all types and sizes and their clients, whether private or professional.
- Workplace Mediation:
Between employees, managers, colleagues, executives, work councils etc.
FAQ
Thanks to its informal and unbureaucratic nature, mediation avoids the high administrative and heavy file costs of traditional court proceedings. You also keep control of the cost, as the mediator's fee consists mainly of the time spent in your presence during the mediation process and the various related communications by e-mail or telephone.
The fees for our various mediation services are displayed on the relevant pages of the website.
A hybrid set mixing online, phone, and face-to-face meetings are also possible.
- Know your interest and be clear about them.
- Evaluate the other parties’ interests.
- Focus on your important needs.
- Acknowledge, accept, and manage your emotions.
- Gather and manage all key information.
No mediated settlement can be reached without you and the other party’s consent. It is, therefore, imperative that everyone collaborates to craft a mutually acceptable outcome. You succeed only when the other party succeeds. Going into mediation with this mindset will be extremely beneficial, greatly enhancing the likelihood of resolving the issues, reconciling the relationship, or both.
At Terraxis, we provide Gafta arbitration services for agricultural commodity disputes. Gafta (the Grain & Feed Trade Association) is representing organisations trading globally in agri-commodities including grain, animal feed, pulses, and spices. It operates an international dispute resolution service and Gafta awards can be enforced in over 150 countries under the New York Convention. Jérémie Girod, director of Terraxis, is a certified Gafta arbitrator. He is regularly appointed by the companies themselves or by Gafta as Chairman of arbitration tribunals.
ADR refers to methods of resolving disputes outside of traditional court litigation. Common types of ADR include Mediation, Arbitration, and Conciliation. ADR methods are often more flexible, less costly, and faster than going to court. Terraxis provides experienced and neutral professionals who can serve as mediators, arbitrators, or provide ombudsman services. We work closely with our clients to understand their specific needs and the nature of the dispute, and we guide them through the ADR process to achieve a positive and lasting resolution. We emphasize confidentiality, fairness, and a collaborative approach to help parties find mutually agreeable solutions.
At Terraxis, our ADR services are an integral part of our "Relationship Engineering" approach. By providing effective and constructive ways to address and resolve conflicts, we help our clients maintain and even strengthen professional relationships. Our goal is not just to end a dispute, but to facilitate communication, build understanding, and promote a healthier and more productive working environment.
Mediation strengthens Corporate Social Responsibility (CSR) by offering fair, transparent, and human-centered ways to resolve conflicts. It promotes respect, dialogue, and voluntary solutions, showing a company’s commitment to responsible governance for employees, customers, communities, and the environment. By addressing workplace conflicts early, mediation also supports employee wellbeing — protecting mental health, fostering psychological safety, and building a positive organizational culture. CSR integration strategies include setting up internal mediation programs, ombudsman services, early conflict resolution systems, and leadership training to embed a respectful and sustainable approach across the organization.
